Frequently Asked Questions
Everything you need to know about our premium audio and video solutions.
What is the standard shipping timeframe for Hollyland products?
Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-5 business days, while international delivery can take 7-14 business days depending on customs clearance.
Do your wireless video transmission systems come with a warranty?
Yes, all Hollyland products include a standard 1-year limited warranty that covers manufacturing defects. Extended warranty plans are also available for select professional gear.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.
Are Hollyland wireless microphones compatible with smartphones?
Most of our Lark series microphones are compatible with both iOS and Android devices using the provided USB-C or Lightning cables, as well as 3.5mm TRS to TRRS adapters.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For corporate bulk orders, we also support bank wire transfers.
How can I update the firmware on my device?
Firmware updates can be performed using the Hollyland app on your smartphone or by downloading the latest firmware package from our official website and transferring it via USB.